What exactly is CustomFit?
Good question! Getting custom fit may conjure up an image of going to the gym, and although it has nothing to do with getting physically fit, it does have everything to do with making sure your safety footwear program is as efficient as it can be, and that means taking it off of your plate. After seeing much frustration and unnecessary headaches in the accounts we were serving with shoe trucks, we chose to listen to what they needed and developed an online solution we call CustomFit because it allows us to customize your program to specifically fit your needs. Check out the many services we provide.
How much will I save by using CustomFit?
The bottom line is, well, the bottom line, right? CustomFit was developed to fill in the many gaps we were seeing in the safety footwear program business and in the end saving you money was one of the main benefits of the online service. Depending on your current occupational footwear program, your company can realize anywhere from 25%-40% in savings.
Isn't it easier for a truck to fit multiple employees?
It's actually a lot easier and time-saving to provide all of your employees 24/7 online access to buying their safety footwear. That means no truck lines of employees waiting in cold or rainy weather to try on a limited selection in a tiny cramped area one at a time when they could be working. A shoe truck is not an efficient or profitable solution for either of us - that's why we created CustomFit.
Since I'm buying online, I can't try the shoes on before ordering. How do I make sure I get the best fit?
Lehigh CustomFit is a always a step ahead when it comes to making sure you get the best fitting work boot - because we know just how valuable it is to your full body health and work performance.
If you have attended one of our on-site Ordering and Wellness Events at your facility location, then you may have had your feet scanned by our 3D Foot Scanner named Albert. If so, you can access your personal foot data and highly ranked style recommendations when you log into your dedicated CustomFit ordering website under MY PROFILE. These accurate recommendations come from comparing your data to 10s of millions of other 3D foot scans with mountains of manufacturing design data and even bigger mountains of consumer feedback data about how boots fit. Utilizing this technology makes recommending the best fitting boot to buy or order as accurate as it has ever been - even more than trying them on in the store and walking around for 5 minutes.
In case you have not had your feet scanned, we also offer True Fit on all of our websites. After a couple questions, True Fit will recommend a best fitting shoe based on a brand that you already have in your closet and you absolutely love because it fits so well.
What is my CustomFit password?
In most cases, your password will be your Customer Number. If you have any problems logging in please reach out to our Customer Service team.
How do I do a return on my CustomFit website?
It's simple! Click on the Return An Order button on your homepage, Enter your order number or view all orders, click the Return button on the chosen order, verify information, the reason for your return, click the Process Return button and print the FedEx label to apply to the box. That's it.
How long does the return process take on a web order?
Our CustomFit accounts are first and foremost in our minds, so we strive for a 48-hour turnaround from receipt of your return. Additionally, the return process is as easy as 1-2-3! check it out.
What if my shoe size does not show on a certain style?
To help prevent backorders and out of stock issues, our website will not display any style in which we do not have inventory; and therefore, a size will not show. We apologize for the inconvenience and would be happy to help you find a similar style that we do have in stock. Please click Live Support above, call, email, or fill out the form to the right for assistance.
What if I order a product from the website that is out of stock or discontinued?
If there is a stock issue with your order, we will notify you within 48 hours. Not only that but our highly trained service reps. will give you a backorder delivery date and suggest a similar style for replacement. This takes the stress of managing a shoe program off of your shoulders. It's what we do and oddly enough, it's what we like to do!
With so many different brands, what is your warranty?
Lehigh CustomFit warranties all protective toe products against manufacturer defect for one year (365 days) from the date of purchase when used under normal conditions for the purpose intended. All the many brands of footwear and apparel we offer also have their own warranty which may be greater than 365 days, but it is up to their discretion to fulfill that warranty.
I am an employee and I forgot how to log into my company account website.
We encourage all website users to first ask their managers for their website address. You can also email email@example.com with the following information: Your Name, Employer's Name, Employee ID and the city/state of your work location.
I am an employee. How do I know if I am I eligible to reorder?
After logging into your account website with your specific password, you will see in the top left corner of the screen your company logo and name. Beside your name will be a message stating whether you are eligible or a date when you will be eligible.
What is the status of my order?
We make every effort to get orders out in a timely manner. All orders are processed in the order in which they are received. We can experience longer than normal shipping times during the holidays, from COVID restrictions, inclement weather, warehouse constraints and 3rd party product vendor delays. You can check the status of your order by calling Customer Service at 1-800-444-4086.
Why does my tracking number not show on the site or show as delivery date pending?
Your tracking number link will update to show status once your shipment has been scanned and picked up by FedEx and has left our facility.
I didn't get an email regarding my order confirmation, tracking, my FedEx label, etc.
Please check your junk or spam folder, sometimes your email server filters new sender emails automatically. If you do not find, we can resend the email. Email firstname.lastname@example.org with your order/return number.
How do I cancel my order?
We are currently experiencing higher than normal shipping times which may have delayed your order. If that is your reason for wanting to cancel, your order is currently in the process of shipping and will deliver to you soon. We apologize for the delay. If you need to cancel for another reason, please email email@example.com with that reason and order number.